Regulations

Regulations of the SQDO.EU online store

§1
Preliminary provisions

2. The online store SQDO.EU, available at the internet address sqdo.eu, is run by Filip Janaszek running a business under the name Jefrey Filip Janaszek, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, VAT ID 8121802553, REGON 141542832.
3. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

§2
Definitions

2. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to his business or professional activity.
3. Seller - a natural person conductingbusiness activity under the name Jefrey Filip Janaszek, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for the economy,  VAT ID 8121802553, REGON  
4. Customer - any entity making purchases through the Store.
5. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, performing on its own behalf a business activity that uses the Store.
6. Store - an online store run by the Seller at the Internet address sqdo.eu
7. Distance contract - an agreement concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
8. Regulations - these regulations of the Store.
9. Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Product or Products Sales Agreement with the Seller.
10. Account - a customer account in the Store, where data provided by the Customer and information about orders placed by him in the Store are collected.
11. Registration form - a form available in the Store, allowing you to create an Account.
12. Order Form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
13. Basket – an element of the Store's software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the number of products.
14. Product - a movable item / service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
15. Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement is also understood as - applying to the characteristics of the Product - a contract for the provision of services and a contract for specific work.

§3
Contact with the Store

1. Seller's address: Jefrey Filip Janaszek, 41a, 26-900 Chinów
2. Seller's e-mail address: office@sqdo.eu
3. Seller's phone number: +48 604 788 185; +48 534 542 832
4. IBAN Seller's bank account number: PL74 1140 2004 0000 3712 0405 6487
5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in paragraphs 1-3.
6. The Customer may communicate by phone with the Seller between 7:00 and 18:00 on working days.

§4
Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

1. end device with access to the Internet and a web browser such as Chrome, Opera, Firefox, Edge;
2. an active e-mail account (e-mail);
3. cookies enabled.

§5
General information

1. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized action of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 sections 1 and 3 of the Regulations or by providing the necessary personal and address data enabling the implementation of the Order without creating an Account.
3. The prices given in the Store are given in Euro and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including at the time of expressing the will to be bound by the Sales Agreement.
5. If the nature of the subject of the Agreement does not allow, reasonably assessing, for the prior calculation of the final (final) price, information on the manner in which the price will be calculated, as well as on charges for transport, delivery, postal services and other costs, will be given in the Store in the description of the Product.

§6
Creating an Account in the Store

1. To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data:
   1. active e-mail address (e-mail);
   2. entering and determining the password to the created Account.
2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login (e-mail address) and password established in the Registration Form.
4. The Customer has the possibility at any time, without giving a reason and without incurring any fees in this respect, to delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3 section. 1-2.

§7
Rules for placing an Order

In order to place an Order, you must:

1. log in to the Account in the Store (optional) or use the option of placing an Order without registration;
2. select the Product that is the subject of the Order, and then click the "Add to cart" (or equivalent)button;
3. if the possibility of placing an Order without registration has been chosen - fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if they are different from the data of the recipient of the Order,
4. click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking on the link sent in the e-mail,
5. choose one of the available payment methods and, depending on the method of payment, pay for the order within the specified period, subject to § 8 section 3.

§8
Offered delivery and payment methods

1. The Customer may use the following methods of delivery or collection of the ordered Product:
   1. courier shipment;
   2. pallet delivery.
2. The customer can use the following payment methods:
   1. payment by traditional transfer to the Seller's account;
   2. electronic payments PayPal.
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§9
Performance of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with the provisions of § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending by the Seller to the Customer an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses payment by bank transfer or electronic payment, the Customer is obliged to make the payment within 2 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
4. The Product will be sent by the Seller within the time limit indicated in its description (subject to paragraph5), in the manner chosen by the Customer when placing the Order.
5. In the case of ordering Products with different delivery dates, the applicable delivery date is the longest givendate, and the products are delivered to the Customer after completing the entire order. In the case of ordering Products with different delivery dates, the Customer has the option of requesting delivery of the Products in parts after prior notification of the request to the e-mail address indicated in § 3 2.  In response to the request, the Seller specifies  additional shipping costs for individual Products. The order is carried out in delivery in parts after the Customer accepts additional shipping costs and coversthe  above-mentioned costs.
6. The beginning of the period of delivery of the Product to the Customer is counted from the date of crediting the fee for the Order on the Seller's bank account.
7. Delivery of the Product takes place within the European Union with the exception of Poland.
8. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "Delivery costs" tab and when placing the Order, including when the Customer expresses the will to be bound by the Sales Agreement (subject to paragraph 5).

§10
Right of withdrawal

1. The Customer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him in the Order Form.
3. In the case of an Agreement that covers multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 runs from the delivery of the last item, batch or part.
4. The Customer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Customer to send a statement in the form specified in paragraph 5.
5. The statement of withdrawal from the Agreement may be sent in writing by traditional mail or electronically by sending a statement to the Seller's e-mail address - the Seller's contact details are specified in § 3 sections 1-2. The statement  should be submitted using the return form, a model of which is attached as Annex  1 to the Regulations.
6. If the Customer sends the declaration by e-mail, the Seller shall immediately send the Customer (to the e-mail address provided by him) confirmation of receipt of the declaration of withdrawal from the Agreement.
7. Consequences of withdrawal from the Agreement:
   1. in the event of withdrawal from the Agreement concluded at a distance, the Agreement shall be deemed not to have been concluded.
   2. The Customer is obliged to send the Product back to the address indicated by the Seller after receiving a statement of withdrawal from the Agreement, immediately, but no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline is considered to have been met if the Customer sends back the Product before the expiry of the 14-day period. In the event of failure to comply with the above-mentioned deadline, withdrawal from the Agreement shall be deemed ineffective and the Agreement shall be deemed to have been concluded. The Seller indicates to the Customer the address for returning the Product using the contact details indicated by him in the return form.
   3. The Customer bears the direct costs of returning the Product, including the costs of returning the Product, if due to its nature the Product could not be sent back by post in the usual way.
   4. The Customer is responsible for the reduction in the value of the Product resulting from using it in a manner other than was necessary to determine the nature, characteristics and functioning of the Product.
   5. in the event of effective withdrawal from the Agreement, the Seller shall return to the Customer immediately,  but no later than within 14 days from the date of receipt of a full-fledged Product from the  Customer, the cost of the purchased Product.
   6. The Seller shall reimburse the payment using the same payment methods as those used by the Customer in the original transaction, unless the  Customer  has expressly agreed  and indicated  in the return form referred to in paragraph 5,  another solution that will not involve  additional  
   7. if the returned Product bears signs of damage or use in a manner other than it was necessary to determine the nature, characteristics and functioning of the Product, the Seller may withhold the refund of payment until the circumstances are clarified or the current value of the Product is determined in accordance with the provisions of point 4, about which he informs using the contact details indicated by him in the return form.
   8. if the returned Product or its packaging has been permanently damaged, the Seller reserves the right not to accept the return and return of the received Product to the Customer. The justification for the Seller's decision is provided to the Customer using the contact  details  provided in the return form. The Customer is obliged to cover the  shipping costs of the returned Item in advance.
8. The right to withdraw from the Distance Agreement is not entitled to the Customer in relation to the Agreement:
   1. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specification or serving to satisfy his individual needs;
   2. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due in particular to health protection or for hygienic reasons, if the packaging was opened after delivery;
   3. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
   4. for the provision of services, if the Seller has fully performed the service with the express consent of the Customer, who was informed before the start of the service that after the performance of the service by the Seller will lose the right to withdraw from the Agreement;
   5. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the Agreement;
   6. in which the subject of the service are things that, after delivery, due to their nature, are inseparably connected with other things;
   7. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery;
   8. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline for withdrawal from the contract and after informing him by the Seller about the loss of the right to withdraw from the Agreement.
9. In the event that the Customer has made an attempt to withdraw from the Agreement referred to in paragraph 8, the withdrawal from the Agreement shall be deemed ineffective and the Agreement shall be deemed to have been concluded. If the Customer simultaneously delivered the Product to the Seller, the Seller sends the purchased Product back to the Customer after the Customer has previously covered the costs of shipping the Product.

§11
Complaint and warranty

1. The Sales Agreement covers new, used and remanufactured Products. On the Pages of the Store, the status of each used Product is described in detail.
2. The Seller is obliged to provide the Customer with an item free from defects.
3. The complaint may be sent in writing by traditional mail or electronically by sending a statement to the Seller's e-mail address - the Seller's contact details are specified in § 3 sections 1-2. The statement should be submitted using the complaint form, the template of which is attached as Annex 2 to  the Regulations.
4. It is recommended to include in the complaint form, in particular, a concise description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods. In the event of insufficient completion of the above data, the Seller may request additional information regarding the complaint.
5. The Seller will respond to the complaint request immediately, but no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request is considered justified. Information about the seller's decision is provided to the Customer using the contact details provided in the complaint form.
6. Products sent back as part of the complaint procedure should be sent to the address indicated by the Seller after receiving the complaint. The Seller indicates to the Customer the address to send back the Product using the contact details indicated by him in the complaint form.
7. In the event that a warranty has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.

§12
Out-of-court complaint and redress procedures

1. Detailed information on the possibility for the Customer to use out-of-court complaint and redress procedures and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition Protection and Consumers:
   1. http://www.uokik.gov.pl/spory_konsumenckie.php;
   2. http://www.uokik.gov.pl/sprawy_indywidualne.php
   3. http://www.uokik.gov.pl/wazne_adresy.php
2. The Customer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
   1. The Customer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Customer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on trade inspection (Journal of Laws of 2014, item 148,as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
   3. The Customer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (m.in the Consumer Federation, the Association of Polish Consumers).

§13
Personal data

1. The administrator of Customers' personal data collected through the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees to it - also for marketing purposes.
3. The recipients of personal data of the Customers of the Online Store may be:
   1. in the case of a Customer who uses the method of delivery by post or courier in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary performing shipments at the request of the Administrator.
   2. in the case of a Customer who uses the electronic payment method or a payment card in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
4. The customer has the right to access their data and correct it.
5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.

§14
Final provisions

1. The Seller reserves the right to make changes to the Regulations for important reasons, in particular in the case of: changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
2. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
3. The Customer has the right to use out-of-court methods of dealing with complaints and pursuing claims. To this end, it may lodge a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.
4. Jerfrey Filip  Janaszek is not liable for any direct or indirect damage or loss resulting from the sale of goods and services offered  in the online store  maintained by the Seller at the online address www.sqdo.eu,as well as for delay or non-delivery of the product or any other event that does not result directly from the activities of Jefrey Filip Janaszek.

Attachments to Regulations of the online store SQDO.EU:

Appendix No. 1 – Return form

Appendix No. 2 – Complaint form